Terms and conditions

These terms and conditions ("Agreement") sets forth the general terms and conditions of your use of the collelli-otterdahl.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and this Website operator ("Operator", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.


Accounts and membership

You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.


Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.


Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Italy without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Italy. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Italy, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.


Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes. 


Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.


Right of withdrawal

Collelli & Otterdahl s.n.c. is particularly attentive to the needs and expectations of its customers. We hope you are always satisfied with the purchases made on Collelli-Otterdahl.com, but if you change your mind here we will explain what you can do to return an item.

If you are a consumer, you can exercise the right of withdrawal, i.e. decide to return the item to us without giving any reason, within 14 calendar days of delivery.


Items excluded from the right of withdrawal

The right of withdrawal can be exercised in relation to any product purchased on Collelli-Otterdahl.com with the exception of items made to measure or clearly personalized.

To exercise the right of withdrawal
You will need to follow the instructions that you will find on the Returns Center page. Alternatively, you can also use this form. From the day you communicated the withdrawal, you have 14 days to return the products.


Refund in case of withdrawal

If you buy as a "consumer" and withdraw within 14 days of delivery, you will be refunded the price paid for the item and the shipping costs relating to the cheapest shipping method available at the time of the order. The costs of the gift box and other services associated with your order will not be refunded in case of withdrawal.
If the returned items show damage or signs of wear and tear resulting from unnecessary handling to establish the nature, characteristics and functioning of the items, the seller can withhold from the refund an amount corresponding to their decrease in value.

We remind you that in case of withdrawal, the costs for returning the item (e.g. shipping and packaging) are at your expense.

Repayment timescales
The refund of the price of the item for which the withdrawal was exercised and of the shipping costs, is made within 14 days of receipt of your communication of withdrawal. The seller can withhold the refund until the item is received.

If you need further assistance, contact us.


This document was last updated on August 4, 2020